Edison Admits Employees Falsified Data

By Published On: March 20, 2004

Southern California Edison?s data manipulation may result in the cancellation of ratepayer-backed performance-based service awards to the utility. John Bryson, Edison International chair, acknowledged this week that a dozen or more of the utility subsidiary?s employees manipulated data that may have skewed customer service surveys. These surveys help determine the level of performance-based awards the utility receives from the California Public Utilities Commission. While Edison hasn?t determined the extent of the fraud, it is ?clear that the credibility of the process underlying the customer satisfaction rewards we have received and requested is in question,? said Bryson in a March 15 letter to Mike Peevey, CPUC president. Customer satisfaction?related awards have added up for Edison. Bryson noted that the utility collected $28 million between 1997 and 2000. Also pending at the commission are potential awards of $10 million for 2001-02, as well as an additional $10 million for 2003. Bryson said the utility has started an investigation and will share its findings in about a month. The utility is taking disciplinary action against responsible individuals, according to Bryson. Peevey asked Randy Wu, CPUC general counsel, to investigate the matter and indicated that certain awards may be canceled.

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