Southern California Edison released two internal reviews of its performance during a massive power outage caused by a hurricane-force wind storm late last year. The report called for changes at the utility in managing future emergencies. “We have said from the beginning that we intend to learn lessons from our storm response and are determined to do better in the future,” stated Edison president Ron Litzinger. Davies Consulting’s study, along with Edison’s own staff report, called for the utility to create a centralized and coordinated approach in which all personnel operate under a unified command structure that closely coordinates emergency response work with local, state, and, if necessary, federal agencies. The reports also called for the utility to improve its damage assessment capability and upgrade an automated computerized outage management system that failed to provide accurate information after the Nov. 30-Dec.1, 2011, wind storm in the Los Angeles area. The reviews signaled too the need for better communication with customers and local government officials. Had the utility followed the recommendations in the Davies report, the consulting firm estimated that the restoration time for those customers could have been reduced by anywhere from 24 to 48 hours.